Refund policy

All sales are final

Every piece in the Maison Retro catalogue is hand-picked and curated in limited quantity. Because of this, all sales are final — we do not accept returns, exchanges, or refunds for change of mind, colour preference, sizing, or styling reasons once an order has been placed and paid for.

Please review your order carefully before checking out. If you have questions about a piece — dimensions, materials, styling — email us at maisonretro770@gmail.com before you order. We're happy to help.

Damaged, defective, or wrong item on arrival

Your rights as a consumer in Quebec are protected under the Civil Code of Québec and the Consumer Protection Act (Loi sur la protection du consommateur). If your order arrives damaged, defective, or is not the item you ordered, we will make it right.

Contact us within 48 hours of delivery at maisonretro770@gmail.com with:

• Your order number
• Clear photos of the item and the packaging (including any visible carrier damage)
• A short description of the issue

We will replace the item, offer store credit, or issue a full refund — the choice is yours. Please retain the item and all packaging until we've resolved the claim; we may need it to file a carrier claim on our end.

Cancellations

Orders can only be cancelled if they have not yet been processed for shipping. Once an order is in the fulfilment queue, it cannot be cancelled.

Non-returnable items

Even under warranty, the following remain non-returnable unless damaged or defective on arrival:

• Sale, promotional, and clearance items
• Custom or personalised orders
• Gift cards

Your legal rights

Nothing in this policy limits the rights you are granted under the Consumer Protection Act of Quebec or applicable Canadian consumer legislation.

Questions

Email maisonretro770@gmail.com. We read everything.